Please check for the following potential issues:

-Ensure that your coupon code has not expired.

-Some codes may have limitations on specific products or total order amounts.

-Certain coupon codes, like store credit codes, are tied to your VIVAIA account.

To resolve this issue, follow these steps:

Sign in to your VIVAIA account using the email address associated with your promo code.

Select the desired code during the checkout process.

If you have any inquiries or encounter difficulties, please feel free to contact us at support@vivaia.com.