Product
- How can I tell if a product is a Final Sale item?
- Can I join a waitlist for out-of-stock items?
- What are the benefits of V-Plus Membership
- Do VIVAIA shoes contain PFOAs, especially the water-repellent styles?
- Which VIVAIA shoes do not contain artemisia argyi herbal？
- Which shoes are best for winter or even snowy weather?
Discounts
- Can Students & Teachers, Medical Professionals, First Responders, and Military discount codes be used more than once?
- Can I use discounts from the VIVAIA Discount Program at a VIVAIA physical store?
- Are there any ongoing promotions at the moment?
- Where can I get a discount?
- How do I use my coupon code?
- Why isn’t my coupon code working?
Orders
- Why didn’t I receive an order confirmation email?
- I’m not sure if my order was successful, what do I do?
- Why is my order taking longer to process than normal?
- Why is my order taking so long to ship?
- How can I add or remove an item after an order is placed?
- Can I change my order's delivery option to expedited shipping instead?