I was charged the wrong amount. How can I get this corrected?
We apologize for any inconvenience caused. Please send an email to support@vivaia.com along with your payment screenshot, transaction ID, or any other relevant payment information. Our team will promptly investigate the issue and work to resolve it as quickly as possible.
For credit card transactions, please provide us your payment amount, payment currency, date of the charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.
For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.