Customs

As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed, you will be able to see your tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Non-Customs

As the package progresses in transit, it passes through several transit points, each of which may contribute to potential delays in data transmission. If your order still falls within the estimated delivery timeframe, we kindly ask for your patience as we work to provide you with the most up-to-date information.

However, if your order has not seen any updates for a long time, please reach out to support@vivaia.com for assistance. We are here to help ensure your delivery experience is as smooth as possible