Why does the tracking number show 'delivered' when I haven't received my package yet?
To resolve this, please follow these steps:
- Verify that the delivery address on your order is accurate.
- Check if someone else in your household or a neighbor received the package on your behalf or if it was left in a different location nearby.
- Contact your local courier for further information on the delivery.
If you still cannot locate your package, please don't hesitate to reach out to us at support@vivaia.com for assistance.