Can I refuse the package?
We strongly discourage refusing the package, as it will result in a severe delay in processing refunds or exchanges or loss of package, which makes return impossible.
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Articles in this section
- What is VIVAIA’s return policy?
- Can I exchange my shoes for a different style?
- How do I make a return?
- How long do I have to return?
- May I return items without contacting VIVAIA?
- Can I refuse the package?
- What should I do after ship back the returned items?
- Can I return the package to where it was shipped from?
- How long will it take for my refund to be processed?
- Can I change my refund method? See more