Return & Exchange

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What is VIVAIA’s return policy?
Can I exchange my shoes for a different style?
How do I make a return?
How long do I have to return?
May I return items without contacting VIVAIA?
Can I refuse the package?
What should I do after ship back the returned items?
Can I return the package to where it was shipped from?
How long will it take for my refund to be processed?
Can I change my refund method?
What happens if I’ve returned a wrong item or a non-VIVAIA product?
How do I use the store credit coupon I received from a return?
What is store credit?