An Online Refund Voucher is a one-time discount code issued as an alternative refund option. It can be used toward a future purchase on our online store.

Is it the same as store credit or loyalty points?

No. An Online Refund Voucher is not store credit, account balance, or loyalty points. It is a single-use discount code.

How do I receive my voucher?

After your return is approved, we will send the voucher code to the email address associated with your order.

How do I use it?

Enter the voucher code at checkout when placing your next order online. The voucher can only be used once.

Where can I use it?

The voucher is valid only on our official online store and cannot be used in physical stores or through third-party retailers.

Can I exchange the voucher for cash?

No. The voucher cannot be exchanged for cash, transferred to another person, or added to your account balance.

How much is the voucher worth?

The voucher value will be based on the approved refund amount, subject to the applicable refund policy.

When does it expire?

The voucher is valid until the expiry date stated in the email. Please use it before the expiry date.

Can I use it with other discount codes?

Please refer to the terms stated in your voucher email. Unless otherwise specified, only one discount code may be used per order.

What happens if my order total is lower than the voucher value?

We recommend using the voucher on an order with a total value equal to or higher than the voucher amount. Any unused balance may not be retained.